General information
K&H PERSONALIZED MEDICINE CLINIC (hereinafter referred to as “K&H”/ “we”/ “our”/ “us”) is a company having its registered office at Suit # 2B, Plot No.240, Nirvana, Rd Number 36, Jawahar Colony, Jubilee Hills, Hyderabad, Telangana 500033. We understand that when you (“you”/“your”) use our website khdreamlife.com (hereinafter referred to as the “Platform”), you instill certain trust in us. We aspire to keep the trust intact. Our Privacy Policy (“Policy”) is designed to help you understand what Data we collect, why we collect such Data, how we store and use the Data and what rights do you have with respect to the Data collected.
DEFINITIONS
1. “Anonymized Data” shall mean the Data in which personally identifiable information is removed or replaced with a code that shall not directly identify you on its own.
2. “Consent” shall mean your acceptance is free from any undue influence or ambiguity with regard to the terms of this Policy and you consent to the collection, storage, use and disclosure of the Data as described in the terms of this Policy.
3. “Data” shall mean the information collected by us, whether or not by automated means, through the Platform which directly or indirectly relates to you and may be subjected to Processing in accordance with this Policy.
4. “Process/Processing” shall mean operation or set of operation which is performed on the Data or on sets of Data, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, use, alignment or combination, indexing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction of the Data.
5. “Services” shall mean and include genomics testing and analysis rendered by us, as detailed on the Platform.
INFORMATION PROVIDED TO US
Depending on your use of the Platform, we may collect certain personally identifiable Data such as your name, spouse name, gender, date of birth, age, email address, phone number, address, information about your lifestyle, health or medical data such as your past medical history, family medical history, diagnostic reports, prescriptions, medication history and other information that you voluntarily choose to provide us.
INFORMATION COLLECTED BY US
When you use the Platform, we may automatically collect information such as any comments, opinions, feedback and other communications with us or directed at us which you provide through the Platform, technical information about your device, IP address and such other information that may be automatically collected as part of log files or other metadata.
YOUR CONSENT
By using our Services, you hereby expressly consent to the collection, Processing, storing, disclosing and handling of the Data enumerated under clause 2 in accordance with the terms of this Policy.
USE OF THE DATA COLLECTED
1. We use the Data we collect to manage and to provide the core functionality of our Services. The Data we acquire from and/or about you shall be treated as confidential and shall be used only for the purpose of enabling us to provide the Services effectively.
2. We may use your Data in an anonymized and encrypted format for ongoing test developments, educational, scientific research and/or other related activities.
3. We may use the Data collected to send you general commercial communications about our Services that may interest you, promotions, newsletters and other information that may enhance your experience with our Services.
4. We may use the Data that you provide vide emails or any communication made to us to provide customer support and/ or to respond to your queries and send emails related to our Services.
DISCLOSURE OF DATA
Except as provided herein in this Policy, no personally identifiable Data will be disclosed or shared with any third- parties, without your express Consent.
AUTHORIZED REPRESENTATIVES
1. We may disclose the Data collected to any of our authorized agents, employees, officers, representatives or consultants, strictly on confidential terms, as reasonably necessary, for the purposes set out in this Policy.
2. We may disclose your Data to such parties as expressly authorized by you in writing on that behalf.
3. We may disclose the Data to such parties in order to provide you with customer support facilities, to operate and maintain the Platform and to comply with our legal obligations.  
4. The Data collected may also be disclosed or otherwise transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of insolvency, bankruptcy, or receivership under which information is transferred to one or more third parties as one of our business assets.
COMPELLED DISCLOSURE
We may disclose the Data as may be legally required in the event of any requirement by court order, government or to any extent required by law or legal proceedings to the appropriate authority in order to comply with the rules and regulations.
We shall neither assume any liability nor indemnify you for any loss, damages or expenses incurred by you due to the compulsory disclosure of the Data by us.
DATA SECURITY
1. We have implemented and will maintain physical, electronic and procedural security measures in accordance with the standards prescribed under the applicable law that are reasonably designed to help protect the integrity and the security of the Data.
2. We have Anonymized and encrypted your Data to protect your privacy and such Anonymized Data shall be used only in accordance with this Policy.
3. Although we shall adopt all reasonable measures to protect your Data, no security system can prevent all potential security breaches. Once we have received your Data, we will use reasonably strict procedures and security features that are appropriate to the type of personal data you have provided to try to prevent unauthorized Processing such as unauthorized access, disclosure, alteration or removal of Data.
4. In the event we become aware of any security breach that affects any personal data held or stored by us in connection with the Services, we shall adopt adequate efforts to communicate the details of the same to you.
DATA SECURITY
1. We have implemented and will maintain physical, electronic and procedural security measures in accordance with the standards prescribed under the applicable law that are reasonably designed to help protect the integrity and the security of the Data.
2. We have Anonymized and encrypted your Data to protect your privacy and such Anonymized Data shall be used only in accordance with this Policy.
3. Although we shall adopt all reasonable measures to protect your Data, no security system can prevent all potential security breaches. Once we have received your Data, we will use reasonably strict procedures and security features that are appropriate to the type of personal data you have provided to try to prevent unauthorized Processing such as unauthorized access, disclosure, alteration or removal of Data.
4. In the event we become aware of any security breach that affects any personal data held or stored by us in connection with the Services, we shall adopt adequate efforts to communicate the details of the same to you.
DATA RETENTION
1. We shall retain the directly identifiable Data for the period necessary to satisfy the purpose for which the Data was collected unless instructed otherwise by you, in writing, subsequent to which, the same shall be deleted from our internal records, systems and databases.
2. Any encrypted, Anonymized Data may be retained by us for the purpose of ongoing test developments, educational, scientific research, backup or archiving for such period as may be determined by us on that behalf.
3. Notwithstanding anything contained in clause 7, we may retain and use the Data collected as necessary to resolve disputes, enforce our agreements and comply with legal obligations for such a period thereafter as required under any law for the time being in force.
RIGHTS
1. Subject to the laws applicable, you shall have the rights as stipulated hereunder:
a) A right to confirm whether the Data is processed and a right to access in one place the identities of the parties with whom the Data has been shared.
b) A right to correction and erasure of the Data collected by us which is no longer necessary for the purpose for which it was Processed.
c) A right to data portability in the event of processing through automated means.
d) A right to restrict or prevent the continuing disclosure of the Data where such disclosure has served the purpose for which it was collected and is no longer necessary for the purpose or if such disclosure was made contrary to any applicable law for the time being in force.
2. You may exercise any of the rights mentioned hereinbefore via the contact details provided herein under this Policy.
3. If you no longer wish to receive any commercial email from us, you may opt-out of receiving them by following the instructions provided in such communications or by sending your request to us by email provided under the contact details of this Policy and we endeavor to take the appropriate action within ten (10) business days from the date of raising such request. Please note, however, that you may continue to receive Service-related communications even after you opt-out of receiving commercial messages.
ALERTS AND UPDATES
1. We reserve the right to contact you for the purpose of verification of the Data provided by you.
2. We may also alert you by email, SMS or by a notification on the Platform about any new Service or any other such information which we perceive might be useful for you.
CHILD PRIVACY
The Platform is not directed at or intended to be used by children below the prescribed age limit as per the applicable laws and we do not knowingly collect any Data from such an individual. If you believe we have collected any Data of a person below the prescribed age limit, you can contact us via the contact details provided herein under this Policy and such Data shall be removed accordingly.
LINKS
1. Our Platform, from time to time, may contain some links to other websites outside our domain. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We encourage you to read the terms and conditions and the privacy policy of such other websites.
2. This Policy applies solely to the Data collected, Processed and maintained by on our Platform.
AMENDMENTS
We adopt adequate efforts to notify you in the event of any amendment or modification to the terms of this Privacy Policy via email or a notification on the Platform. By continuing to use our Services after we post any such changes to this Policy, you accept the Policy as modified.
APPLICABLE LAWS
1. We have complied with all the applicable laws with respect to the collection, use, sharing, and retention of your Data.
2. In the event any conflict arises between the terms of this Policy and provisions of any applicable laws, then such provisions of applicable laws shall prevail over the terms of this Policy.
3. For any queries with respect to the same, you can contact us via the contact details provided herein under this Policy.
ARBITRATION, GOVERNING LAW AND JURISDICTION
1. In the event of a dispute or claim arising with regard to this Policy you shall first attempt to resolve the same amicably through discussions.
2. In the event that the parties are unable to solve the disputes or claims in an amicable manner, the parties shall attempt to resolve the same through arbitration in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitrator shall be appointed by us and you hereby consent to the same. The seat for such arbitration shall be Hyderabad and the arbitration proceedings shall be in English.
3. This Policy shall be governed by and construed in accordance with all applicable laws of India and the courts at Hyderabad shall have exclusive jurisdiction over any matter arising out of this Policy.
CONTACT US
If you have any complaint, dispute or queries regarding this Policy or our means of Processing your Data, please contact us through the information given below. We endeavor to undertake all reasonable efforts to address your queries or grievance at the earliest opportunity.
Contact us